Help Us Give You the Best Service Possible…
By Niki Tudge
DogSmith Pet Professionals have committed their professional lives to providing you with the absolute best, most informed, force-free, ‘state of the industry’ pet care and dog training available. Not only is each DogSmith fully insured and bonded but the rigorous training and continuing education each DogSmith accomplishes each year sets the standard in our industry. DogSmiths are fully accredited in pet care and pet first-aid and every DogSmith business owner is a certified dog trainer using only force-free training and pet care techniques.
As part of our effort to provide you with the “best care anywhere” we ask that you consider the following when requesting any of our services for your furry family member:
1. Make Your Reservation as Early as Possible:
This assures you won’t be left without the services you require and will give your DogSmith plenty of time to prepare for any special requirements. The last thing we want to do is disappoint you when you need pet care services and we take pride in providing you the services you need, when you need them.
Likewise, if you need to cancel your reservations cancel them as soon as you can. This will minimize any cancellation fees (especially around the holidays) and it will give your DogSmith a better chance to fill the time reserved for you with another client.
2. Give Us the Most Accurate Information You Can:
We know this can sometimes be hard. You may not even notice some of your pet’s characteristics anymore or you may be hesitant to mention certain problems or behaviors. This is natural. But for your DogSmith to provide your beloved pet the best care possible we need the most accurate information on your pet’s health, behavior, fears, chronic conditions, past illnesses/injuries, likes, dislikes, phobias and preferences. Your DogSmith also needs accurate information to access your home. This can be especially critical if you are a regular DogSmith client. Some details concerning your home or pet may change between scheduled DogSmith services that you may forget to update with us.
Having complete and accurate information will help your DogSmith identify any changes in behavior or demeanor should they arise while you are away. Remember, DogSmiths are pet care professionals who are trained and experienced in every aspect of pet care so they will either be equipped to respond to any specific issues with your pet or they will be able to suggest suitable alternatives. So always complete our registration forms making sure that the following is provided in detail:
Pet Information -
1. Complete vaccination history
2. Contact details for your vet
3. Contact details for friends or family in case of emergency
4. Complete contact details for you while you are away including phone number, cell phone number, email address etc.
5. Comprehensive description of your pets behavior, fears, chronic conditions
6. Food and feeding schedule.
For In-Home Pet Care -
1. Complete instructions on how your house works
2. Schedules for any in-home services you may have such as; maid/cleaning, pool,
yard, pest control etc.
3. Any scheduled contractor work or service to be done in your absence
4. Information on any potential houseguests
5. Information on any friends or neighbors who may have access to your house.
6. Keys, alarm codes, community gate/access codes, combinations or little tricks for problematic locks.
3. Keep Your DogSmith informed
Always confirm your travel plans before your DogSmith services are scheduled to begin and keep your DogSmith apprised of any changes, especially your return dates. As mentioned above, update any information concerning your pet or your home with your DogSmith. Do you have a new alarm code, changed your pet’s feeding schedule or has anything else changed that your DogSmith should be aware of?
4. Try to be Flexible
DogSmith Pet Professionals do everything they can to completely satisfy every customer’s request but DogSmiths are in such demand that they may have to adjust their schedule slightly too properly meet the needs of their clients. If you have requested a specific service at a specific time the DogSmith Pet Professional will make every effort to accommodate your request exactly but there may be an occasion where the service may be a few minutes earlier or later than that requested due to other commitments.
Your DogSmith will always attempt to accommodate your every need while you are away but please remember that if you ask for extra services it may not be possible for your DogSmith to always perform these if their schedule won’t allow it.
5. Let Us Know
When you return to your home and pets after being away, if there is anything you are concerned about please contact your DogSmith immediately. We will be much more able to address you concerns when your service has been recent.
If you can think of anything else that we can do to provide you and your pets with the best care possible please contact us. The DogSmith is helping pets become family!