It was really nice to hear from JJ about how my pets were doing while I gone. From the pictures I saw on the DogSmith page, I could tell that they were happy and well cared for, which I did not get with a different dog sitting service I had previously used. JJ was wonderful with my dogs. My male 1 year old Boston was scared of strangers but JJ took her time to get him introduced to her during the initial home visit. She not only gave me updates, but also my mother, who was coming to care for the dogs for a few days after the DogSmith services were complete.