Dear Rachel
Since your visit, I have had some time to adjust MY behavior as you suggested, and I wanted you to know that the difficulties I was having with Winston and Lincoln have all but disappeared. I was relieved that you did not consider the fighting to be serious, and I am amazed at how a few simple changes have stopped the aggressive behavior.
I believe that your business cards should prominently list “Owner Training” as one of your services.
I want to thank you so much for your time and excellent advice.