My DogSmith experience has been very positive. Sometimes I need a bit of help with my dogs and cats. It's such a helpful service to have the DogSmith come in when I can't get home for lunch to let my dogs outside. I think it's great for my pets to have repeat interaction with the DogSmith that they have come to know. Imposing on a neighbor or relative for help with my pets isn't the best solution for me, so the DogSmith is a great resource.